Purpose

• Reporting directly to the CEO, the Chief of Staff will ensure that the organization as a whole, and each individual, is focused, effective and fulfilled–thereby establishing the infrastructure (people & processes) necessary to support the Company’s long-term goals.

Requirements

• 3-7 years of strategy and operations experience at a leading E-Commerce or B2C Consumer Internet platform or management consulting experience in the same vertical.

Accountabilities

• Company, team, and individual priorities are clear and aligned. All team members can clearly articulate key components of the company’s strategy.
• Strategic goals have clear execution plans. Company resources are focused to maximize impact.
• Progress towards goals is transparent and discussed regularly. Obstacles to progress are quickly uncovered and addressed. Clear KPIs and reporting are established and transparent.
• All team members are fulfilled personally and professionally. Talent is leveraged cross-functionally and development and growth opportunities are prioritized.
• Communication rhythm is well established and information moves through the organization quickly and accurately.
• The executive team is highly effective–unburdened by daily operating responsibilities and focused on medium/long term goals and developing ‘junior’ leaders within the company.
• Every facet of the organization has a person assigned with accountability that goals are met.
• Ongoing employee input is collected and utilized to identify opportunities and obstacles.
• Core values and purpose are ‘alive’ in the organization. More than words on a page, they are internalized throughout the organization and key decisions and recognition are tied to these values and purpose.
• Decision making processes are well informed, transparent and timely.
• “Functional Operations” teams are performing at the highest caliber.

Strategy

• Partner with the executive team, team leads and individuals to create and track clear KPIs and goals for individuals, teams and the company as a whole.
• Improve executive team prioritization by taking the constant stream of ideas and priorities and forming coherent narratives that drive decision making.
• Create roadmaps for achieving long term goals and key initiatives and ensure alignment and buy-in across the company.
• Collect and clearly present all relevant input and data necessary to make decisions. Advise on downstream and cross functional impacts.
• Ensure the CEO’s vision is well articulated internally by developing compelling presentations and written material — and being available to discuss with individuals and teams when the CEO is not available to do so.

Business Operations

• Create agendas, identify and communicate meeting next-steps, hold executive team accountable to decisions, follow-ups and tasks.
• Establish and facilitate meeting cadence and communication processes to ensure effective flow of information and decisions.
• Lead projects to streamline and improve cross-functional processes.
• Implement processes to collect and communicate ideas and feedback from across the company.
• Identify and address resource and prioritization conflicts between teams.
• Act as a project manager for the CEO for cross functional initiatives that don’t have a clear single owner.
• Have a 360-degree view of the organization and strong relationships to be able to help drive cross-functional initiatives and organizational change forward.

People

• Work with individuals and teams to build career development/pathing frameworks.
• Create opportunities for cross functional work/exposure to provide professional development while addressing real business needs.
• Facilitate learning opportunities, management training, etc.
• Implement best practices for hiring and onboarding.
• Work with team leads and CFO to map out hiring/resource plans and budgets.
• Implement processes for providing 360 feedback as part of performance reviews — help build a “feedback culture” where learning and improvement are prized.
• Implement processes to ensure great work is recognized and team members feel a sense of ownership for their work.
• Implement and analyze team surveys to identify areas for cultural improvement.
• Identify and propose solutions for organizational sticking points. Be proactive in anticipating organizational problems before they come up.
• Monitor and evolve organizational design to maximize focus/accountability, effectiveness and personal/professional fulfillment.
• Provide direct coaching and other formal training to help develop leadership and management competencies throughout the organization (with specific focus on ‘middle’ management tier).
• Identify under-utilized talent and resources across the company and work with team leads to resolve.
• Be our Listener-in-Chief; an empathetic and solution oriented ear for our whole team.