Greenhouse is hiring a Engineering Lead for our Customer Solutions team. Our Engineering Leads are responsible for hiring, mentoring, and retaining amazing engineers. Leads are part of key product decisions and write production code. It’s the best of both worlds: you get to code and contribute to a complex platform while helping your team do the best work of their careers.
The Customer Solutions team serves a critical role for Greenhouse: this teams works at the seams of our system to design unique technical solutions for our clients and partners. Solutions Engineers handle the technical relationships with customers and work with Customer Success, Product, and Engineering teams to drive customer-driven features and improvements. They enhance our product by building API extensions, integration adapters, and webhooks.
Why you should apply:
- You will have the chance to exercise both sides of your brain, interacting with our code and customers like Airbnb, Pinterest, and Snapchat
- You are an engineering manager looking for your next challenge or a senior engineer looking to solve both people and technical problems
- Make a huge impact on the product and business
- Work on a lean and high-performing team with top-notch development practices
- Help build an amazing company
During your first year at Greenhouse you will:
- Recruit and retain a world-class engineering team
- Manage a team of 3-5 Solutions Engineers
- Mentor your team members to develop their technical and customer-service skills and facilitate career growth
- Assist with technical planning, design activities, and architecture decisions
- Perform and organize code reviews to maintain a high quality code base
- Show strong technical leadership, making tough decisions and building consensus
- Spend 20% of your time contributing to Greenhouse’s code base and develop new software in Ruby on Rails and Javascript
- Manage technical projects and customer relationships
You should have:
- A degree in CS or a related field
- Prior experience in a customer-facing or consulting role
- Exceptional written and verbal communication skills and the ability to explain complex technical concepts to multiple audiences
- Solid Javascript fundamentals
- Experience with Ruby or another dynamically typed programming language
- Experience with Rails or another web based MVC framework
- Experience with development best practices, including continuous integration, automated testing, source control, and code reviews
- A deep understanding of multi-tenant web applications. You should have experience with issues related to scale, security, availability, deployment, and server maintenance
- A good understanding of RESTful API design
- Interest in solving real-world business problems and a knack for translating customer needs into real-life product enhancements
- A passion for people and exceptional emotional intelligence
You are:
- Customer-oriented: You are an advocate for our customers, stopping at nothing to help them succeed
- Pragmatic: You strive for excellence in everything you do and you are constantly learning and looking for better ways to solve challenges
- At least occasionally sarcastic: Work is better when jokes, memes and occasional 90s references are involved
- Awesome: Greenhouse engineers take pride in their work and the work of their team. We contribute to Greenhouse’s culture and diversity initiatives, conduct weekly whiteboarding sessions to teach each other new technology and frequently host board game nights and lunch outings
Pay, Perks & Such:
At Greenhouse, we take care of our employees and it shows. Greenhouse was proudly named among Crain’s New York Business 2015 Best Places to Work in NYC! We provide competitive salaries, stock options and a full slate of benefits including health coverage, an FSA, a 401K plan and pre-tax commuter benefits. We invest in our people to ensure that they have everything needed to excel on the job. We pride ourselves on a collaborative culture, including company get-togethers like our monthly CEO “Ask Me Anything” and All Hands meetings. We are a distributed company with offices in New York and San Francisco. Check us out onGlassdoor where we have outstanding reviews by current employees and candidates alike!
Our philosophy is to empower ourselves and each other to do the best work of our careers. Come join us!