We’re elovee.
We are excited to launch elovee, a healthcare startup focused on developing technology to improve day-to-day care for seniors with dementia. We are backed by Koru, an incubation platform designed to drive breakout growth by building a portfolio of new digital ventures across the private equity, infrastructure, and natural resources spaces. Koru was created by the Ontario Teachers’ Pension Plan (“Ontario Teachers’”) and BCG Digital Ventures’ (“BCGDV”); Ontario Teachers’ is one of the world’s leading private equity and infrastructure investors with $190+ billion in net assets as at December 31, 2018.
elovee was founded based on the idea that we can improve the experience of aging through technology. With an initial focus on seniors with dementia, a population of 50 million globally and set to triple by 2050, we seek to increase the quality of life for our users by providing comforting interactions with a loved one’s likeness. We combine data science, design and cognitive psychology expertise to deliver comforting, empathetic voice and visual interactions with loved ones, available 24/7. Our aim is to be the world’s leading dementia care platform, comforting seniors, empowering caregivers, and bolstering loved ones’ relationships.
We are looking for a Conversational Designer to join this disruptive startup. This role is intended to provide expertise in conversation design to support the UX team responsible for designing conversations for seniors with dementia. You’ll leverage your expert knowledge of human language and communication to create seamless and natural interactions for digital systems delivered to a sensitive population.
Responsibilities
- Develop high-level and detailed conversational flows, multimodal mockups, and prototypes to effectively communicate conversational interactions and design ideas
- Create detailed, comprehensive conversation design specifications in collaboration with Engineering
- Define and extend voice personas for various new product areas
- Evaluate usability and audio consistency of existing dialog flows and recommend design changes
- Create guidelines, reference artifacts, and resources to assist in conversation design and prompt writing
- Align design expectations and communicate requirements with cross functional partners in UX, PM and Eng.
- Work closely with the Dementia Subject Matter Expert to design conversational flows specifically targeted to different fixation, agitation, boredom use cases/behaviors
- Work with caregivers to understand what works/doesn’t for seniors when using the platform
Requirements:
- BA/BS degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience
- 2 years of experience in designing voice experiences
Desired
- Experience in designing voice-only and voice-forward interaction flows across a variety of usability contexts and device types
- Ability to effectively collaborate with an interdisciplinary UX team that includes visual interaction designers, motion designers, user researchers, UX engineers and UX writers
- Experience working with closely with product and engineering partners
- Ability to thrive in ambiguity
- Experience with qualitative usability testing
- Experience on a design team that ships consumer products
- Experience in persona designing/writing
- Experience in designing and tuning directed dialog and natural language speech grammars
- Demonstrated technical knowledge of relevant topics in discourse analysis, pragmatics and prosody
- Technical knowledge of the mechanics of speaking and writing